HomesUSA.com: Full System Restoration Announcement

Incident Report for HomesUSA.com

Update

We're pleased to share that we have successfully restored all systems to full functionality. Our dedicated team will maintain vigilant monitoring to ensure seamless operations. If you notice any hiccups or irregularities while logged into the system, please alert us promptly by initiating a chat session.

We're fully aware of the essential role our services play in your day-to-day operations, and we are committed to maintaining the trusted services you've come to expect from us. Once again, we sincerely appreciate your ongoing trust in HomesUSA.com, and thank you for your patience and understanding throughout the recovery phase.

Posted Jun 11, 2023 - 10:46 CDT

Update

If you're submitting a new listing before 5:00 PM (CDT) today, please initiate a chat with us for photo upload assistance. The new listing feature will be offline from 5:00 PM to 9:30 PM today for restoration activities. Additionally, please be aware that the system may be inaccessible for extended periods between 5:15 PM and 9:30 PM today. Thank you for your continued understanding and patience during this restoration effort.

Posted Jun 10, 2023 - 15:23 CDT

Update

We are pleased to report further progress in the restoration of our systems. We have achieved a partial service restoration for XML Feed Processing. For our builders who rely on HomesUSA to pull their XML feeds to our server, please note that we have resumed processing those feeds. However, for builders who push their XML feeds to HomesUSA, the ability to receive those files is currently offline. Rest assured, we are working diligently to restore this function, with an anticipated completion this weekend.

Posted Jun 10, 2023 - 12:38 CDT

Update

Our previous status update noted an incorrect date. The anticipated full restoration of all services, including photographs, media, and XML Feed Processing, is by Monday, June 12, at 8:00 AM, not July 12. Our sincere apologies for this oversight. Thank you.

Posted Jun 10, 2023 - 10:33 CDT

Update

Following the service outage that occurred on Wednesday morning, June 7, our dedicated team has been working continuously, including overnight, to bring all systems back online. Although we've managed to restore the majority of our services, photographs and media content are currently offline (your MLS listings, however, still have their photos). In addition, our XML Feed Processing feature, which imports homes ready for listing, is not yet back online. During this recovery period, you may encounter occasional system hiccups. Should you experience any issues, please notify us using the feedback or chat options so we can promptly address them.

If you made changes or submitted new listings between 3:00 PM on Tuesday, June 6, and Wednesday morning, June 7, you may need to resubmit these changes or listings. Please initiate a chat with us in that case, and we will assist you.

Our target is to have all services, including photographs, media, and XML Feed Processing, restored by Monday, June 12, at 8:00 AM. For real-time updates on the status of all major systems that comprise our platform, please refer to our company's status page, linked at the bottom of this window.

We sincerely thank you for your understanding, patience, and ongoing trust in HomesUSA.com during this recovery phase.

Posted Jun 10, 2023 - 10:19 CDT

Update

The "Lead Forwarding" services are now fully operational. We continue to work diligently on the remaining services. Thank you for your ongoing patience.

Posted Jun 09, 2023 - 15:52 CDT

Update

The "Call Forwarding" services are now fully operational. We continue to work diligently on the remaining services. Thank you for your ongoing patience.

Posted Jun 09, 2023 - 14:49 CDT

Update

We have successfully restored functionality to the Austin MLS. Our dedicated team remains focused on restoring all remaining services. We thank you for your continued patience and understanding.

Posted Jun 09, 2023 - 11:58 CDT

Update

We're pleased to share continued progress in our restoration efforts. The "Open House" service is now fully operational. Our team remains dedicated to restoring full functionality to all services, and we appreciate your continued understanding during this process. Please stay tuned for further updates.

Posted Jun 09, 2023 - 10:23 CDT

Update

Upholding our commitment to transparency, we're sharing additional information about the ongoing service interruption at HomesUSA.com. In the early hours of Wednesday, June 7, at 1:02 AM, our system fell victim to a ransomware attack, which has been the root cause of the technical issues we've been tirelessly addressing. Our team, in conjunction with top-tier cybersecurity experts, is working diligently to mitigate the situation and restore full functionality to our services. In the interest of public safety and to aid in their investigation, we've communicated all relevant information about this incident to the Federal Bureau of Investigation (FBI).

Following a strategic decision to decline the ransom demands, we embarked on a comprehensive process to restore our systems from secure backups. This recovery, unfortunately, resulted in the loss of some user requests submitted on June 5th and 6th. We deeply regret any inconvenience this has caused. If you submitted requests during these days, we kindly ask you to verify their status and resubmit if necessary.

The security and integrity of our users' data have remained our primary concern throughout this ordeal. A meticulous forensic review of our systems shows no evidence of customer data compromise. We've also taken decisive steps to enhance our security framework to reduce future risks, bolstering our resilience against potential threats with robust cybersecurity measures.

Rest assured, the confidentiality, integrity, and accessibility of your data remain fundamental to our operations. As we navigate this incident, our commitment to safeguarding your information and providing the high level of service you expect from HomesUSA.com remains steadfast.

We appreciate your understanding and patience as we continue working towards a complete resolution. Further updates will be provided as our restoration progresses.

Posted Jun 09, 2023 - 10:01 CDT

Update

We continue making steady progress in our ongoing restoration efforts. In addition to the previously restored DFW, San Antonio, and CTX MLS connections, we are pleased to announce that functionality has now been successfully restored to the Houston MLS.

Our focus now shifts to the Austin MLS, with our team working diligently to restore complete functionality there as well. Additionally, we are targeting the reactivation of the 'Call Forwarding', 'Lead Forwarding', 'Open House', and 'Media Manager' services for all markets. We understand the importance of these services to our users, and want to assure you that their full restoration is of utmost priority.

As each system is brought back online, we will continue to update their status on our status page (https://status.homesusa.com).

We appreciate your ongoing patience and understanding as we work tirelessly to fully resolve this matter and restore all services to their optimal functionality.

Posted Jun 09, 2023 - 08:52 CDT

Monitoring

We're pleased to report significant progress in our ongoing efforts to fully restore HomesUSA.com. Users are now able to log in and process changes as well as submit new listing requests for DFW, San Antonio, and CTX MLSs. For a detailed update on each service, please refer to the status indicators below.

While we've made substantial progress, a few services still need additional work. Our dedicated team will continue their efforts throughout the night to restore these remaining services and ensure full functionality.

We greatly appreciate your patience and understanding during this time. Our next update will be provided at 8:30 AM CST on June 9, 2023. Please continue to monitor status.homesusa.com for the latest updates.

Posted Jun 08, 2023 - 16:08 CDT

Update

We appreciate your patience as we continue to work on resolving the technical issue with HomesUSA.com. Our team is working around the clock and making significant progress. We understand the inconvenience this may cause and assure you that restoring full service remains our highest priority. However, the complexity of the issue requires additional time for a comprehensive resolution. We now anticipate having the service back online by 4 PM CST today. Please check this page for further updates. Thank you for your continued understanding.

Posted Jun 08, 2023 - 11:45 CDT

Identified

Please note, HomesUSA.com is currently unavailable due to an unexpected technical issue. Our team has identified the problem and is working tirelessly to restore service. We aim to have the service available and fully operational by 10 AM CST on Thursday, June 8. For the latest updates on our progress, kindly revisit this page. We appreciate your understanding and patience in this matter.

Posted Jun 07, 2023 - 11:15 CDT

This incident affects: Additional Services (Open House (Austin Market), Open House (DFW Market), Open House (Houston Market), Open House (San Antonio Market), Lead Forwarding Service, XML Feed Processing), Quickfinder – quickfinder.HomesUSA.com, and Customer MLS Portal – mls.HomesUSA.com (Quicklister (Austin Market), Quicklister (DFW Market), Quicklister (Houston Market), Quicklister (San Antonio Market)).